Cancellation and Return
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel in writing by email within a period of 14 days beginning on the day after the day you receive your goods or the goods are deemed as accepted. You must take reasonable care of the goods and avoid excessive usage as usage is deemed as acceptance.
You should return goods to us in their original packaging, wherever possible, within 28 days of receipt of your goods. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit by a courier of your choice you will need to open a claim with the courier for damages or loss. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
If you do have a complaint please send a private message to NakedSister via email to firstname.lastname@example.org
NakedSister welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr.
Code of Practice
All NakedSister products have been safety-assessed by CSA( Cosmetic Safety Assessment) and fully approved for sale in accordance with EU legislation.
NakedSister: 4 Bridge Street, Abertillery, Blaenau-Gwent. NP13 1UB.
Tel: 07835 952973
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.